Through our new monthly Provider Spotlight series, we are shining a light on our loyal band of expert champions called ‘Providers’; offering their extensive knowledge and guidance to help you reach your goals.
In our latest Spotlight, we focus on The Perfect Process Company, a lean management consultancy based in the South East. Hear from Director Neil Trevidi, as he explains more about them and the unique support that SC21 brings.
The Perfect Process Company – Delivering and sustaining improvement through lean management techniques
Tell us about the Perfect Process Company.
Our mission is simple: to help organisations achieve sustainable growth by embedding continuous improvement, strengthening business processes, and unlocking real performance gains. We are proud to be part of the SC21 community and to support businesses on their improvement journeys.
Our company was founded on the belief that true competitiveness comes from doing the right things – in the right way – consistently. We work across sectors but have developed a strong reputation in aerospace and automotive, where our expertise in lean operations, problem solving, and sustainability supports companies to build stronger, more resilient supply chains.
Why are you involved in SC21?
SC21 is unique in its ability to bring together a community of companies with a shared commitment to excellence. Unlike many other programmes, it focuses not only on immediate results but also on developing lasting cultural change. For us, SC21 provides a framework that aligns with our own values: sustainability, collaboration, and continuous improvement. It ensures that improvements don’t just happen once—they are embedded, measured, and sustained.
What improvements have you seen through SC21?
Time and again, we’ve seen businesses in the programme transform the way they operate.
- Performance uplift: Companies achieve more reliable on-time delivery and improved quality performance.
- People engagement: Employees become more involved in problem solving and empowered to make change.
- Sustainability impact: By reducing waste and embedding efficient processes, companies lower both costs and environmental impact.
What advice would you give to new companies?
If you are just starting with SC21, our advice is: embrace the journey, not just the recognition. The framework works best when leadership is committed, and when improvements are seen as part of everyday work—not a “project” on the side. Start with openness, involve your teams, and don’t be afraid to face difficult truths about your current performance.
How do you help businesses improve?
Our approach centres on three pillars:
- Capability Build – equipping teams with the skills and confidence to drive improvement themselves.
- Problem Solving – using structured methodologies to tackle root causes rather than symptoms.
- Waste Reduction – focusing on removing inefficiencies that drain time, cost, and energy.
These aren’t abstract principles. They are practical, hands-on methods that we have seen deliver measurable improvements. For example, capability building often begins with workshops tailored to leadership and frontline teams, ensuring improvements are understood and owned across the organisation.
What tools do you provide?
We support SC21 participants with tools that align directly with the SCS Framework Knowledge Hub:
- Diagnostic frameworks to assess current maturity and identify priority areas.
- Process mapping and value stream analysis to uncover hidden inefficiencies.
- Sustainability assessments to integrate environmental impact reduction into improvement activities.
- Coaching and mentoring to embed learning and create internal champions for change.
These tools are flexible, scalable, and designed to meet companies where they are—whether just starting out or striving for Silver and Gold recognition.
And finally, a little bit about you…
Beyond processes and performance metrics, what really drives us is passion. Our team shares a strong belief in the power of people: when individuals are engaged, trained, and given the right tools, they can transform their workplace.
Outside of work, you’ll find us cycling, hiking, and exploring the outdoors—passions that connect directly to our commitment to sustainability. We know that improving processes isn’t just about business success, but also about building a future that works for everyone.
Contact:
Neil Trivedi – Director, The Perfect Process
email: neil.trivedi@theperfectprocess.co.uk
http://www.theperfectprocess.co.uk/
https://www.linkedin.com/in/neiltrivedi-theperfectprocess/
Main image credit: John Bicheno
